Privacy Policy

1. What this policy covers

This Privacy Policy explains what personal information Zesimer collects when you visit our website, create an account, or buy an eSIM, and how we use and protect it. Zesimer is operated by Qovex Studio. We aim to keep this policy in plain language so you always know where you stand.

2. Information we collect

We only collect what we need to provide and improve the service:

• Account details — your name, email address, date of birth and gender (if provided) when you sign up.
• Order information — the plans you buy, your order history, and the eSIMs issued to you.
• Payment information — processed securely by our payment provider. We do not store full card numbers on our servers.
• Technical data — basic device and browser information and IP address, used for security and to keep the site working.

3. How we use your information

We use your information only to:

• Deliver your eSIM and provide the service you purchased.
• Process payments and prevent fraud.
• Provide customer support and respond to your messages.
• Send you essential account and order communications, including one-time login codes.
• Improve our website, plans and overall experience.

4. Email and one-time codes

We use passwordless login. When you sign in we send a one-time verification code to your email. We use a trusted email delivery service to send these messages. We do not use your email for advertising and never sell it.

5. How long we keep your data

We keep your account information for as long as your account is active. Transaction and billing records may be kept for up to seven years to meet legal and accounting requirements. Technical logs are kept for a short period and then deleted.

6. Cookies

We use only the cookies and similar technologies necessary to keep you logged in and to keep the site secure and functional. We do not use advertising or cross-site tracking cookies.

7. Sharing and third parties

We do not sell your personal information. We share data only with the service providers we need to run Zesimer — for example our payment processor and our eSIM connectivity partner — and only to the extent required to deliver your order. These providers are bound to protect your data.

8. Data security

We protect your information using encryption in transit, restricted internal access, and reputable payment infrastructure. No system is perfectly secure, but we take reasonable steps to keep your data safe and to respond quickly if an issue arises.

9. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information from your account page or by contacting us.
• Request deletion of your account and associated data.
• Withdraw consent for any optional processing.

10. Children

Zesimer is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us and we will remove it.

11. Changes to this policy

We may update this policy from time to time. For significant changes we will post a notice on the website or email you. The date at the top shows when it was last revised.

12. Contact us

If you have any questions about your privacy or this policy, contact us at privacy@zesimer.com or through our Contact page. We aim to respond within two business days.